Festival FAQ

  • #fightcoronatogether

    These measures are subject to changes by the government in the context of the fight against the pandemic.

    Departure for the performance

    Don’t forget your mouth mask

    Go to the toilet before leaving home.

    Meet up with your group and leave for the performance together.

    On arrival

    Doors open 20 minutes before the start of the performance.

    If there is a queue at the entrance, keep your distance and follow the advice of our employees.

    We ask you to keep the face mask on at all times. When entering and leaving, but also during the performance. Both for indoor and outdoor performances. Not applicable for children under 12.

    Make sure your bubble is complete and on time. You enter the location of the performance together.

    Seatings

    All performances have a fixed seating plan. Everyone sits separately with one seat in between.

    Our staff will point you to your seat.

    Not applicable to the expo and the installations.

    DURING THE PERFORMANCE

    Stay in your chair, don’t move the chairs so that you can sit closer to friends or family.

    Wearing a mouth mask is mandatory during the performance. Both in and outside. Except for children under 12 years old.

    An exception can only be made on presentation of a medical prescription.

    AFTER THE PERFORMANCE

    Please remain seated after the performance. Visitors are directed row by row to the exit on the instructions of the volunteer on site.

    OTHER PRECAUTIONS

    Disinfecting hand gel is provided at the locations.

    We take care of cleaning the location before each performance.

    We provide mouth masks for visitors who have forgotten their own mask at 1 euro each.

    RESPECT THE BASIC RULES

    Keep 1,5 m away (between different bubbles)

    Wearing a mouth mask is mandatory

    Do not shake hands and avoid physical contact

    Wash your hands regularly with soap and water or disinfect your hands

    Cough and sneeze into the inside of your elbow

    Stay home if you feel sick

    Stay home if you showed symptoms 7 days before the event

    Stay home if you may have come into contact with a carrier of the coronavirus

    Follow the instructions of our volunteers on site closely for the safety of yourself and others.

  • Can I exchange my tickets?

    Can’t make it to the show? Try selling your ticket to someone you know, via Ticketswap or place an advertisement on our Facebook page. We do not take back tickets and cannot exchange them.

  • Can I get a refund for my tickets?

  • Can I buy tickets on site?

    If the performance is not sold out, we will provide a box office on site. You can buy a ticket from one of our volunteers, starting 30 minutes before the performance. Last minute tickets can be purchased there. We ask to provide appropriate money.

  • Are the performances accessible to people with physical or mental disabilities?

    Every year we make an effort to involve as many people as possible. We describe accessibility with the Inter symbols, which you can find on the detail page of each performance. Do you want to know more about accessibility? Click here.

    Do you want to come to a performance with a wheelchair? If there is a wheelchair icon on the detail page of the performance of your choice, please let us know. Give us a call or send an email to miramiro@miramiro.be, and we’ll make sure your visit goes smoothly!

  • Is the age limit of the performance respected?

    Yes, because we want to create the best possible experience for every visitor. The age limits are based on the artist’s experience. Is your child under the age limit? Then keep this in mind. It is not nice for fellow visitors, artists and for yourself if you have to leave the performance early because your darling is disrupting the performance.

  • What if I'm late?

    We recommend arriving 10 – 15 minutes in advance. Once the doors are closed and the performance has started, we can no longer let you in. We don’t want to disrupt the experience of other visitors.
  • Can I use my UIT-pass discount?

    No, the UIT-pass is not valid with us. Most of our offer is free and accessible to everyone. For the paying performances, we work in a targeted manner with a number of social partner organizations that focus on vulnerable target groups.

  • How can I stay informed about Miramiro's activities?

    Sign up for our newsletter. We regularly send out emails with activities that are on the agenda.

    You can also follow us on Facebook and Instagram for fun photos and videos of our residents and activities.